Welcome to MLab Innovations LLC. By accessing or using our websites [mlabinnovations.com & aiatmlab.com] (“Website”), products, or services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our Website.
MLab Innovations LLC (“Company,” “we,” “our,” or “us”) is a Software development and AI solutions agency based in Abu Dhabi, United Arab Emirates. We provide IT/AI consulting, custom software development, agentic AI systems, predictive analytics, and workflow automation solutions.
By using our Website or services, you confirm that you:
We provide AI-related consulting and implementation services tailored to client needs. Service details, timelines, and costs will be governed by a separate Service Agreement signed with the client.
We reserve the right to modify, suspend, or discontinue any part of our services at any time.
When using our Website, you agree not to:
All content on our Website, including but not limited to text, graphics, logos, icons, images, and software, is the property of MLab Innovations LLC or its licensors and is protected under copyright, trademark, and intellectual property laws.
You may not copy, modify, distribute, or use our content without prior written consent.
Payment will be made by the Client within 15 days upon receipt of an invoice. In the event there is a delay in payment for more than 5 days from the due date, the Client shall be liable to pay an interest of 1.5% per month or maximum permitted by applicable law, whichever is less, on the delayed payments from the due date of payment. Company shall be relieved of its obligations under this Agreement in the event of non-payment of the Fees or expenses due and shall retain the rights in the Services for which the amount is outstanding.
Clients will have seven (7) days following receipt of the Services or Deliverable (“Acceptance Period”), to complete acceptance tests as per acceptance criteria agreed in the SOW (“Acceptance Criteria”). If no notice of non-conformance to Acceptance Criteria is reported during the Acceptance Period, Deliverables or Services are deemed accepted by the Client.
Both parties agree to maintain confidentiality of all non-public business, technical, or financial information disclosed during the course of service. Confidential information shall mean any information disclosed by one party to the other party, in any form including without limitation documents, business plans, source code, software, technical/ financial/ marketing/ customer/ business information, specifications, analysis, designs, drawings, data, computer programs, any information relating to personnel or Affiliates of a party and include information disclosed by third parties at the direction of a Disclosing Party and marked as confidential within 15 days of such disclosure.
Confidential Information shall however, exclude any information which (i) is/was publicly known or comes into public domain; (ii) is received by the Receiving Party from a third party, without breach of this Agreement; (iii) was already in the possession of Receiving Party, without confidentiality restrictions, at the time of disclosure by the Disclosing Party; (iv) is permitted for disclosure by the Disclosing Party in writing; (v) independently developed by the Receiving Party without use of Confidential Information; (vi) is required to be disclosed by the Receiving Party pursuant to any order or requirement from court, administrative or governmental agency, provided that the Receiving Party shall give the Disclosing Party prompt written notice of such order or requirement and an opportunity to contest or seek an appropriate protective order. The Receiving Party agrees not to use any confidential information for any purpose except for conducting business with the Disclosing Party, or otherwise agreed in writing.
We collect and process personal data in accordance with our Privacy Policy. By using our Website or services, you consent to such collection and processing.
To the fullest extent permitted by UAE law:
You agree to indemnify and hold MLab Innovations harmless from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:
We may suspend or terminate your access to our Website or services if you:
Termination does not affect obligations already incurred by either party.
These Terms are governed by the laws of the United Arab Emirates, specifically applicable in Abu Dhabi. Any disputes will be subject to the exclusive jurisdiction of the Abu Dhabi courts.
If you have any questions about these Terms, please contact us:
MLab Innovations LLC
Address: 19, Al Sawari Tower - B, Al Khalidiya, Abu Dhabi, 20029
Email: contact@aiatmlab.com
